Delivery & Returns
Delivery within the UK is charged at £3.95. Your order will normally be sent by Royal Mail Recorded Delivery so a signature will be required on delivery.
International delivery is usually charged on the following basis:
Europe - standard delivery - £6.95
Rest of the world - standard delivery charge - £7.95
As large or heavy orders may exceed Royal Mailís maximum size specification for packets, Little Piggy Shoes reserves the right to contact the purchaser with a quote for the correct delivery charge.
We understand that from time to time you may wish to return a product to us.
We have created this returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies irrespective of your geographical location.
This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 10 working days following the date of purchase of the product;
- the returned product is unworn, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must provide you name, address, invoice number and the reason for your return to assist us with the processing of your request.
Products returned under this policy must be sent to:
Little Piggy Shoes, 35 Beaumont Court, Pegswood, Morpeth NE61 6BF
We cannot be held responsible for parcels lost or damaged on return to us.
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
- any product not normally stocked by Little Piggy Shoes and ordered specifically at your request; and
- any product customised/personalised at your request.
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 14 days of the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product;
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
- if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
The full name of our company is Little Piggy Shoes and is the trading name for sole trader Helen Reeve.
Our trading address is 35 Beaumont Court, Pegswood, Morpeth NE61 6BF.
Our email address is firstname.lastname@example.org.
Our VAT number is 936 2775 93.